Legal
Privacy Policy
Last updated: August 2026
Ice & Cold Limited ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us.
Who We Are
Ice & Cold Limited is a company registered in England and Wales (Company No. 09822708), with its registered office at Suite 205, Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham, TW13 6DH. We are the data controller for personal data collected through this website.
What Data We Collect
We may collect the following personal data when you contact us via our enquiry form: your name, email address, company name, and the content of your message. We do not collect sensitive personal data.
How We Use Your Data
We use your personal data solely to respond to your enquiry and to communicate with you about our products and services. We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
We process your personal data on the basis of legitimate interests (responding to business enquiries) and, where applicable, your consent. You may withdraw consent at any time by contacting us.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.
Sharing Your Data
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers who assist us in operating our website, subject to appropriate data processing agreements.
Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability. To exercise any of these rights, please contact us at [email protected].
Cookies
Our website may use essential cookies necessary for the site to function. We do not use tracking or advertising cookies. By continuing to use our site, you consent to the use of essential cookies.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: [email protected] or Ice & Cold Limited, Suite 205, Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham, TW13 6DH. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.